Frequently Asked Questions
Everything you need to know about your PALM ROW experience.
What is the standard shipping timeframe?
We offer standard shipping across the continental US, typically arriving within 5-7 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I return an item that doesn't fit?
We want you to love your look. If you aren't satisfied, you can return unworn items with tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
Which payment methods do you accept?
PALM ROW accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices. Look for the 'Eco-Friendly' badge on specific product descriptions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.